Privacy Policy
Last Updated: March 26, 2026
SECTION A — INTRODUCTION
1. Introduction
1.1 Bit1 Ventures ("Bit1", "we", "us", "our") operates a digital asset trading platform accessible at bit1.com and through our mobile applications (collectively, the "Platform").
1.2 This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Platform and services. This policy applies to all users of our spot trading and perpetual futures trading services.
1.3 Your Consent: By creating an account, accessing our Platform, or using our services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.
1.4 Scope: This Privacy Policy covers all personal information we collect through our Platform, mobile applications, customer support interactions, and related services.
1.5 Updates: We may update this Privacy Policy from time to time. Material changes will be communicated through our Platform and via email, and your continued use constitutes acceptance of the updated policy.
SECTION B — INFORMATION WE COLLECT
2. Information You Provide
2.1 Account Registration Information:
Full legal name
Email address
Phone number
Date of birth
Nationality and country of residence
Physical address
2.2 Identity Verification (KYC) Information:
Government-issued identification documents (passport, driver's license, national ID)
Proof of address documents (utility bills, bank statements, government correspondence)
Selfie photographs for identity verification
Additional identification documents as required for enhanced due diligence
2.3 Financial Information:
Source of funds documentation
Source of wealth documentation
Bank account information for deposits and withdrawals
Financial statements and income verification (when required)
Employment information and business activities
2.4 Communication Data:
Support ticket communications
Email correspondence
Chat messages and customer service interactions
Survey responses and feedback
2.5 Optional Information:
Profile preferences and settings
Marketing communication preferences
Referral information
3. Information Collected Automatically
3.1 Device and Technical Information:
IP address and geographic location
Device type, operating system, and version
Browser type and version
Device identifiers and mobile advertising IDs
Screen resolution and device specifications
3.2 Usage Data:
Pages visited and features accessed
Time spent on Platform sections
Click patterns and navigation paths
Session duration and frequency
Login timestamps and frequency
Search queries and filters used
3.3 Transaction Data:
Trade history and order details
Transaction amounts and frequencies
Digital asset holdings and balances
Deposit and withdrawal records
Fee payments and calculations
3.4 Blockchain Data:
Digital asset wallet addresses
Transaction hashes and blockchain confirmations
On-chain transaction history and patterns
Smart contract interactions
3.5 Technical Logs:
Error logs and system performance data
API usage logs and access patterns
Security event logs
Network connection details
4. Information from Third Parties
4.1 Identity Verification Providers:
KYC verification results and risk assessments
Document authentication results
Biometric verification data
Identity matching and validation scores
4.2 Blockchain Analytics Providers:
Transaction monitoring and risk scoring
Sanctions screening results
Blockchain address clustering and analysis
Suspicious activity alerts and intelligence
4.3 Legal and Compliance Sources:
Sanctions list screenings
Politically Exposed Person (PEP) database matches
Adverse media screening results
Law enforcement and regulatory notifications
4.4 Service Providers:
Fraud prevention and security intelligence
Email deliverability and engagement metrics
Customer support platform data
Marketing analytics and attribution data
SECTION C — HOW WE USE YOUR INFORMATION
5. How We Use Your Information
5.1 Account Creation and Management:
Creating and maintaining your account
Processing registration and account verification
Managing account settings and preferences
Providing customer support services
5.2 Identity Verification and Compliance:
Conducting Know Your Customer (KYC) verification
Screening against sanctions lists and databases
Verifying source of funds and wealth
Performing enhanced due diligence when required
Meeting anti-money laundering (AML) obligations
5.3 Transaction Monitoring and Fraud Prevention:
Conducting Know Your Transaction (KYT) monitoring
Detecting suspicious or fraudulent activities
Preventing market manipulation and abuse
Protecting against security threats and unauthorized access
Investigating and reporting suspicious transactions
5.4 Providing and Improving Services:
Processing trades and managing orders
Facilitating deposits and withdrawals
Calculating and collecting fees
Providing real-time market data and analytics
Developing and improving Platform features
5.5 Communication and Account Management:
Sending account notifications and alerts
Providing customer support and assistance
Communicating service updates and maintenance
Delivering important security notifications
5.6 Legal and Regulatory Compliance:
Complying with applicable laws and regulations
Responding to legal processes and court orders
Reporting to regulatory authorities as required
Maintaining records for audit and examination purposes
5.7 Terms of Service Enforcement:
Monitoring compliance with our Terms of Service
Investigating violations and taking appropriate action
Preventing unauthorized access and account abuse
Protecting our rights and interests
5.8 Security Monitoring and Incident Response:
Monitoring for security threats and vulnerabilities
Investigating security incidents and breaches
Implementing security controls and measures
Maintaining system integrity and availability
5.9 Analytics and Service Improvement:
Analyzing usage patterns and user behavior
Measuring Platform performance and reliability
Conducting research and development activities
Optimizing user experience and interface design
5.10 Marketing (With Explicit Consent Only):
Sending promotional communications and newsletters
Providing information about new features and services
Conducting marketing campaigns and promotions
Measuring marketing effectiveness and engagement
Marketing Communications: We will only send you marketing communications if you have provided explicit consent. You may opt out at any time through your account settings or by contacting us.
SECTION D — HOW WE SHARE YOUR INFORMATION
6. How We Share Your Information
6.1 Identity Verification Providers:
Sharing necessary personal information for KYC processing
Transmitting identity documents for verification services
Receiving verification results and risk assessments
Maintaining ongoing monitoring for regulatory compliance
6.2 Blockchain Analytics Providers:
Sharing transaction data for KYT monitoring
Providing wallet addresses for risk assessment
Receiving suspicious activity alerts and intelligence
Conducting ongoing transaction screening
6.3 Law Enforcement and Regulatory Authorities:
Responding to valid legal processes and court orders
Complying with subpoenas and regulatory investigations
Reporting suspicious transactions as required by law
Providing information for criminal investigations
Cooperating with anti-money laundering enforcement
6.4 Service Providers (Under Strict Confidentiality):
Cloud infrastructure and hosting providers
Cybersecurity and fraud prevention services
Customer support and communication platforms
Payment processors and banking partners
Data analytics and research providers
6.5 Professional Advisors (Under Professional Obligations):
Legal counsel for advice and representation
External auditors for financial and compliance audits
Accounting firms for tax and financial reporting
Regulatory consultants for compliance guidance
6.6 Corporate Transactions:
Potential acquirers in connection with mergers or acquisitions
Investment banks and advisors for corporate restructuring
Due diligence providers for transaction evaluation
Successor entities following business transfers
6.7 With Your Explicit Consent:
Third-party services you authorize us to share data with
Business partners for joint services or promotions
Research institutions for anonymized studies
Any other sharing specifically requested by you
Important: We do NOT sell your personal data to third parties for commercial purposes. All sharing is conducted under appropriate legal protections and confidentiality obligations.
SECTION E — COOKIES AND TRACKING
7. Cookies and Tracking Technologies
7.1 Types of Cookies We Use:
Essential Cookies:
Authentication and login session management
Security features and fraud prevention
Platform functionality and user preferences
Load balancing and system performance
Functional Cookies:
User interface customization
Language and regional preferences
Trading interface settings
Notification preferences
Analytics Cookies:
Usage statistics and traffic analysis
Feature adoption and user behavior tracking
Performance monitoring and optimization
A/B testing and experience improvement
Marketing Cookies (With Consent):
Advertising campaign measurement
Social media integration features
Retargeting and personalized advertising
Marketing attribution and effectiveness
7.2 Cookie Management:
You can manage cookies through your browser settings
Most browsers allow you to block or delete cookies
You can set preferences for different cookie types
Mobile app settings allow similar control over tracking
7.3 Impact of Disabling Cookies:
Essential cookies are required for Platform functionality
Disabling functional cookies may limit user experience
Analytics cookies help us improve our services
Marketing cookies can be disabled without affecting core functionality
7.4 Third-Party Tracking:
We may use third-party analytics and advertising services
These services may collect information about your browsing activities
We contractually require these providers to protect your data
You can opt out of interest-based advertising through industry tools
SECTION F — DATA RETENTION
8. Data Retention
8.1 Active Accounts:
Personal information is retained while your account remains active
Transaction and trading data is maintained for ongoing service provision
Communication records are kept for customer support purposes
Security logs are retained for monitoring and incident response
8.2 Closed Accounts:
Minimum retention period of five (5) years after account closure
Extended retention may be required for ongoing legal matters
Some data may be retained longer for regulatory compliance
Anonymized data may be retained indefinitely for analytics
8.3 Specific Retention Periods:
Data Type
Retention Period
Identity verification documents
5 years post-closure
Transaction records
7 years minimum
Communication logs
3 years
Security and audit logs
7 years
Marketing data
Until opt-out or 2 years of inactivity
8.4 Deletion When No Longer Needed:
Data is deleted when retention periods expire
Deletion is subject to ongoing legal and regulatory requirements
We maintain policies for systematic data destruction
Backups and archived data are also subject to deletion schedules
8.5 Legal Holds:
Data subject to legal proceedings may be retained longer
Regulatory investigations may extend retention periods
Law enforcement requests may prevent scheduled deletion
We will notify you when legal holds affect your data where permitted
SECTION G — DATA SECURITY
9. Data Security
9.1 Encryption:
All data transmissions use industry-standard TLS encryption
Personal information is encrypted at rest using AES-256 encryption
Database encryption protects stored personal information
Backup systems employ additional encryption layers
9.2 Access Controls and Authentication:
Multi-factor authentication required for employee access
Role-based access controls limit data exposure
Regular access reviews and permission audits
Privileged access monitoring and logging
9.3 Regular Security Audits:
Third-party security assessments and penetration testing
Code reviews and vulnerability assessments
Compliance audits and regulatory examinations
Continuous security monitoring and threat detection
9.4 Employee Training and Access Limitations:
Comprehensive security awareness training programs
Background checks for employees with data access
Confidentiality agreements and security policies
Regular training updates on privacy and security practices
9.5 Incident Response Procedures:
Documented incident response and breach notification procedures
Security incident monitoring and alerting systems
Forensic investigation capabilities for security events
Coordination with law enforcement and regulatory authorities
9.6 Digital Asset Security:
Cold storage for the majority of user digital assets
Multi-signature wallet controls and segregation
Regular security assessments of custody infrastructure
Insurance coverage for digital asset holdings
Security Limitation: While we implement industry-leading security measures, no system is 100% secure. We cannot guarantee absolute protection against all security threats, but we continuously work to maintain the highest security standards.
SECTION H — INTERNATIONAL DATA TRANSFERS
10. International Data Transfers
10.1 Global Processing:
Your personal information may be processed in multiple jurisdictions
Data may be transferred to countries with different privacy laws
Processing locations are determined by business needs and service providers
We maintain global infrastructure to support our services
10.2 Appropriate Safeguards:
Contractual protections for international data transfers
Due diligence on data protection laws in processing countries
Regular assessments of international privacy compliance
Implementation of supplementary measures where required
10.3 Service Provider Locations:
Cloud infrastructure providers may process data globally
Identity verification services may operate in multiple countries
Customer support services may be provided from various locations
We maintain visibility into all processing locations
10.4 Consent to International Transfers:
By using our services, you consent to international data transfers
You acknowledge that privacy laws may vary by jurisdiction
We will notify you of significant changes to processing locations
You may contact us with concerns about international transfers
SECTION I — YOUR RIGHTS
11. Your Rights
11.1 Access Rights:
Request a copy of the personal information we hold about you
Obtain details about how your information is processed
Receive information about data sharing and recipients
Access your transaction history and account data
11.2 Correction Rights:
Request correction of inaccurate personal information
Update your profile and account information directly
Provide additional information to complete records
Contest the accuracy of automated decisions
11.3 Deletion Rights:
Request erasure of your personal information
Delete your account and associated data
Remove consent for processing activities
Subject to legal and regulatory retention requirements
11.4 Restriction Rights:
Limit the processing of your personal information
Suspend certain automated processing activities
Restrict data use while disputes are resolved
Limit marketing communications and analytics
11.5 Portability Rights:
Receive your data in a machine-readable format
Transfer your information to another service provider
Obtain structured data exports from your account
Access standardized data formats where available
11.6 Objection Rights:
Object to processing based on legitimate interests
Opt out of marketing communications and profiling
Contest automated decision-making processes
Withdraw consent for voluntary processing activities
11.7 Withdrawal of Consent:
Withdraw previously given consent at any time
Change your privacy preferences and settings
Opt out of non-essential processing activities
Note that withdrawal may affect service availability
11.8 How to Exercise Your Rights:
Contact Method
Purpose
Rights requests and privacy concerns
Account access and data updates
Account Settings
Direct control over preferences
11.9 Response Timeline:
We will respond to rights requests within thirty (30) days
Complex requests may require additional time with notification
We may request additional information to verify your identity
Responses will be provided in a commonly used electronic format
Important Limitations: Some rights may be limited by legal obligations, such as anti-money laundering retention requirements. We will explain any limitations in our response to your request.
SECTION J — SPECIAL CONSIDERATIONS
12. Children's Privacy
12.1 Age Restriction:
Our services are not directed at individuals under 18 years of age
We do not knowingly collect information from minors
Account registration requires age verification
Users must represent that they meet minimum age requirements
12.2 Discovery and Deletion:
If we discover an account belonging to a minor, we will immediately suspend it
Personal information of minors will be deleted promptly
We will notify parents or guardians where required by law
We may report violations to appropriate authorities
12.3 Parental Rights:
Parents may contact us regarding a minor's data
We will verify parental authority before providing information
Parents may request deletion of a minor's information
We will cooperate with parents to protect children's privacy
13. Third-Party Links
13.1 External Websites:
Our Platform may contain links to external websites and services
These links are provided for convenience and information
Third-party sites are not under our control
We are not responsible for their privacy practices
13.2 Third-Party Privacy Policies:
External sites have their own privacy policies and terms
You should review their privacy practices before providing information
We recommend reading privacy policies of all websites you visit
Third-party data collection is governed by their own policies
13.3 Integration Services:
Some features may integrate with third-party services
You may choose to connect external accounts or services
Integration requires your explicit consent
You can disconnect integrated services at any time
14. Changes to This Policy
14.1 Amendment Rights:
We may update this Privacy Policy from time to time
Changes will be posted on our Platform with the updated date
We will review and update the policy regularly to maintain accuracy
Updates may reflect changes in law, regulation, or business practices
14.2 Material Changes Notification:
For significant changes, we will provide email notification
Important updates will be prominently displayed on our Platform
We may require additional consent for expanded data processing
Major changes will be announced through multiple communication channels
14.3 Continued Use and Acceptance:
Continued use of our services constitutes acceptance of updated terms
You will have thirty (30) days to review changes before they take effect
If you disagree with changes, you may close your account
Previous versions of this policy are available upon request
14.4 Version History:
We maintain records of all policy versions and changes
You may request information about specific changes
Significant revisions will be documented and dated
We can provide explanations of material changes upon request
SECTION K — CONTACT INFORMATION
15. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our data practices:
Purpose
Contact
Privacy Rights and Legal Matters
General Support and Account Issues
Online Help Center
bit1.com
Response Expectations:
Privacy rights requests: within 30 days
General support inquiries: within 24-48 hours
Urgent security matters: immediate escalation
Complex legal matters: within 5-7 business days
Written Correspondence: For formal privacy rights requests or legal notices, please email [email protected] with detailed information about your request, including:
Your full name and account information
Specific rights you wish to exercise
Any supporting documentation
Preferred response format and contact method
By creating an account or using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
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